Privacy Policy

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This Privacy Policy ("Policy") describes how Madhaus Creative Ltd ("we," "us," or "our"), the company behind BrandBot, collects, uses, and discloses your personal information when you access or use the BrandBot platform ("App").

By using the App, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Personal Information

When you create an account or interact with the App, we may collect personal information such as your name, email address, organisation details, and social media account credentials.

1.2 Social Media Information

To generate and schedule content on your behalf, BrandBot may access your connected social media accounts. This may include profile information, public posts, engagement data, and audience insights, in accordance with the permissions you grant.

1.3 App Usage Information

We may automatically collect information about how you use the App, such as IP address, device type, operating system, browser type, session duration, and interaction logs. This helps us improve performance, security, and usability.

2. How We Use Your Information

2.1 To Deliver and Improve Our Services

We use the information to operate, personalise, and enhance the App. This includes generating AI-powered content, enabling design workflows, streamlining approval processes, and managing your account.

2.2 To Communicate with You

We may use your contact details to send essential updates, system alerts, onboarding messages, and support responses.

2.3 To Analyse and Improve

We may create aggregated, anonymised data for internal analysis to optimise platform performance and inform feature development.

2.4 Legal Compliance

We may use and disclose your information to comply with applicable laws and regulatory obligations.

3. Information Sharing

3.1 Service Providers

We may use trusted third-party vendors for hosting, analytics, support, and other services. These providers only access your information as necessary and are bound by confidentiality obligations.

3.2 Social Media Posting

With your explicit consent, we may post approved content on your connected social media accounts.

3.3 Business Events

In the event of a merger, acquisition, or sale of BrandBot or Madhaus Creative, your information may be transferred as part of the transaction, subject to the same protections outlined in this Policy.

3.4 Legal Disclosures

We may disclose your information if required to comply with legal processes, enforce our rights, or protect the safety of users and the public.

4. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive for high security standards, no method of transmission over the internet is fully secure.

5. Your Rights and Choices

5.1 Managing Your Account

You can access, update, or delete your account information via your profile settings.

5.2 Marketing Preferences

You may opt out of non-essential marketing communications by using the unsubscribe links or by contacting us directly.

6. Children's Privacy

BrandBot is not intended for users under the age of 13. We do not knowingly collect information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.

7. Changes to This Policy

We may update this Policy from time to time. We will notify you of significant changes through the App or via email. Continued use of the App after updates implies acceptance of the new terms.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, you can reach us at:

hello@madhauscreative.com
Madhaus Creative Ltd